Help & Support
Frequently Asked Questions
Everything you need to know about purchasing, licensing, multi-device usage, privacy, and technical troubleshooting for futomi.app Windows utilities.
It is 100% a one-time purchase ("Buy Once, Own Forever").
We do not charge recurring monthly or annual subscription fees. When you purchase any application from futomi Co., Ltd. on the Microsoft Store, you own a lifetime license including all future updates and improvements.
Yes, on up to 10 Windows devices!
Because all our applications are certified and distributed via the official Microsoft Store, your purchase is bound to your personal Microsoft Account. You can download and run your apps on your desktop, laptop, and tablet devices without purchasing additional licenses.
Paid tools in the fTool series (such as Battery Monitor, BLE Scanner Pro, and Media Converter) offer a 7-Day Free Trial through the Microsoft Store.
You can test all Pro features with zero limitations. After the trial period expires, you can choose whether to purchase the one-time license. Free edition variants (Lite editions) remain permanently free to use.
Zero data collection. 100% local processing.
None of our applications send your personal files, media, battery telemetry, or network scan packets to remote servers. All computation executes locally on your hardware. We do not use third-party analytics trackers in our desktop apps.
Customer and technical support is provided in English only.
Inquiries sent in other languages may not receive a response. For general setup guides, troubleshooting steps, and technical specifications, please explore our FAQ and Guides Center.
Language availability varies by application.
• fTool Series and upcoming new fGadget apps: Support 9 languages (English, Japanese, Simplified Chinese, Traditional Chinese, Korean, Spanish, German, French, and Portuguese), automatically adapting to your Windows display language.
• Current fGadget Series (Clock, Digital Clock, CPU Meter, etc.): The user interface (UI) is provided in English only. However, the interface is designed to be straightforward and intuitive to configure (note: fGadget Calendar supports multi-language calendar display).
Please check the System Requirements section on each product page for detailed language specifications.
To conserve energy, modern wireless Bluetooth accessories (such as mice, keyboards, and headphones) enter deep sleep when inactive.
As soon as you interact with the device (moving the mouse, typing, or playing sound), Windows wakes the Bluetooth Battery Service (BAS) and pushes the updated battery telemetry to fTool Battery Monitor.
See our guide: How to Check AirPods Battery on Windows 11 & 10.
fTool Battery Monitor supports major gaming controllers over Bluetooth and official wireless adapters, including:
See our guide: How to Monitor DualSense & Xbox Controller Battery on Windows.
Supported Formats:
It also features 1-click Target File Size presets (25MB for Discord, 10MB for email) and lossless offline EXIF metadata removal.
See our guide: How to Compress Video to Under 25MB on Windows.
No internet connection is needed.
All compression and conversion processes run entirely on your PC using native hardware acceleration (GPU & multi-threaded CPU). Your sensitive personal photos and private videos never leave your computer.
No special proprietary hardware is needed. Any standard PC running Windows 10 or 11 with built-in Bluetooth 4.0 or higher (or a standard USB Bluetooth dongle) works out of the box.
See our guide: How to Inspect BLE GATT Services on Windows.
Supported hardware and protocols include:
See our guide: How to Set Up Keyboard RGB Alerts for Coding Agents.
You can easily enable automatic startup using Windows built-in Startup Apps management:
For detailed illustrated instructions, read our dedicated guide: How to launch apps automatically?
Explore our step-by-step how-to tutorials or discover our full lineup on the official Microsoft Store.